Jala Burch, Billing Specialist

What’s your role at the Counseling and Wellness Center of Pittsburgh, and what led you to join the team?

I am the Billing Specialist at our Pittsburgh therapy practice location. As a mother of a child with a mental disability, I felt drawn to join a team that genuinely cares about the well-being of others. It’s fulfilling to contribute to a space where mental health is a priority.

What’s the most rewarding aspect of supporting the administrative side of mental health services?

The most rewarding part is knowing that my work helps ensure people receive the mental health support they need. Being part of a system that provides essential care to individuals is truly gratifying.

What is your favorite thing about working at Counseling and Wellness Center of Pittsburgh?

I love how meaningful this company’s mission is. On a personal level, I really enjoy caring for the plants, keeping the offices organized, and making sure the waiting room is welcoming for clients.

Describe your ideal mental health self-care routine after a busy workday.

After a long day, I like to unwind in my favorite chair, playing a few games on my phone to relax and recharge.